Refund policy

Return & Refund Policy

At Brewstice™, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be returned in its original packaging.

  • Proof of purchase or your order number must be provided.

Products that have been heavily used, damaged through misuse, or returned without their original packaging may not qualify for a refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue.

We will arrange a replacement, store credit, or refund where applicable.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

  • Your refund will be processed to your original payment method (PayFast or Yoco).

  • Please allow 3–7 business days for the refund to reflect, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect product supplied by Brewstice™.

Exchanges

We replace items only if they are defective, damaged during delivery, or incorrectly supplied.

Contact Us

For any return, refund, or exchange enquiries, contact:

Brewstice™
Website: https://brewstice.co.za
Email: info@brewstice.co.za

We aim to respond to all support requests within 1–2 business days.

Brewstice™ reserves the right to update or modify this Return & Refund Policy at any time without prior notice.