Refund policy
At Brewstice™, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept eligible returns within 7 days of receiving your order, subject to the conditions below.
To be eligible for a return:
- The item must be completely unused and in the same condition that you received it.
- The item must be returned in its original packaging.
- All accessories and included items must be returned.
- Proof of purchase or your order number must be provided.
Change-of-Mind Returns
If you change your mind about your purchase and would simply like to return the product, the product must be completely unused, unopened/untested, and in its original condition and packaging, with all accessories included.
For change-of-mind returns, the customer is responsible for the cost of returning the product to Brewstice™.
If Brewstice™ arranges a courier collection on the customer's behalf, the actual courier cost incurred for the return collection will be deducted from the customer's refund.
The original delivery fee, where applicable, is also non-refundable for change-of-mind returns.
Important: Used Products
Products that have been used, tested, operated, or show signs of use are not eligible for a change-of-mind refund.
This includes products that have been used with water, coffee grounds, coffee capsules, or otherwise operated.
Products that have been heavily used, damaged through misuse, altered, or returned without their original packaging may also not qualify for a refund.
If a product is returned for a change-of-mind refund and, upon inspection, we determine that the product has been used or operated, the refund request will not be processed.
In this situation, the customer will be responsible for the full courier cost of returning the used or ineligible product back to them. The product will only be returned once the required courier payment has been received.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos or videos showing the issue.
Products that have been damaged through misuse, accidental damage, or customer handling after delivery may not qualify for a refund or replacement.
Where a product is confirmed by Brewstice™ to have arrived defective, damaged, or incorrect, we will assess the issue and may arrange a replacement, store credit, or refund where applicable.
If a product is returned claiming to be defective but our inspection determines that the issue was caused by use, misuse, accidental damage, or customer handling, the refund or replacement request may be declined.
If the product is found to be ineligible and needs to be returned to the customer, the courier cost of sending the product back will be the customer's responsibility.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If the return is approved:
- Your refund will be processed to your original payment method (PayFast or Yoco).
- Please allow 3–7 business days for the refund to reflect, depending on your bank or payment provider.
- For change-of-mind returns, applicable return courier costs and any applicable non-refundable delivery fees will be deducted from the refund.
Exchanges
We replace items where the product is confirmed by Brewstice™ to be defective, damaged during delivery, or incorrectly supplied.
Change-of-mind exchanges are subject to the same return requirements and the product must be completely unused and in its original condition. The customer is responsible for applicable courier costs associated with a change-of-mind exchange.
Product Inspection
All returned products are subject to inspection before a refund or replacement is approved.
By submitting a return, the customer acknowledges that Brewstice™ has the right to inspect the product and determine whether it meets the requirements of this Return & Refund Policy.
If the product does not meet the return requirements, the refund or replacement request may be declined.
Contact Us
For any return, refund, or exchange enquiries, contact:
Brewstice™
Website: brewstice.co.za
Email: info@brewstice.co.za
We aim to respond to all support requests within 1–2 business days.
Brewstice™ reserves the right to update or modify this Return & Refund Policy at any time without prior notice.